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	<title>Comments for Reform Cook County</title>
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	<link>http://www.reformcookcounty.com</link>
	<description>Hosted by Tony Peraica</description>
	<pubDate>Wed, 10 Mar 2010 00:43:15 +0000</pubDate>
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		<title>Comment on Follow the Money of Olympic Demolition Crew by Kevin</title>
		<link>http://www.reformcookcounty.com/2016-olympics/follow-the-money-of-olympic-demolition-crew/comment-page-1/#comment-16504</link>
		<dc:creator>Kevin</dc:creator>
		<pubDate>Mon, 28 Dec 2009 20:34:12 +0000</pubDate>
		<guid isPermaLink="false">http://www.reformcookcounty.com/?p=796#comment-16504</guid>
		<description>Change orders posted on the PBC web site; this was supposed to be a no change order contract

Project: Michael Reese Hospital Campus 
Address: 2929 South Ellis 
Contractor: Brandenburg Industrial Service Company 
Amount: $231,579.50 Reason: Multiple see below 
Contract Number: 1490BE Date: 12/17/2009 
Notes: Differing Site Conditions

Client Directed Change
 
Project: Michael Reese Hospital Campus 
Address: 2929 South Ellis 
Contractor: Heneghan Wrecking &amp; Excavating Co. 
Amount: $310,275.85 Reason: Multiple see below 
Contract Number: 1490CD Date: 12/17/2009 
Notes: Differing Site Conditions

Client Directed Change</description>
		<content:encoded><![CDATA[<p>Change orders posted on the PBC web site; this was supposed to be a no change order contract</p>
<p>Project: Michael Reese Hospital Campus<br />
Address: 2929 South Ellis<br />
Contractor: Brandenburg Industrial Service Company<br />
Amount: $231,579.50 Reason: Multiple see below<br />
Contract Number: 1490BE Date: 12/17/2009<br />
Notes: Differing Site Conditions</p>
<p>Client Directed Change</p>
<p>Project: Michael Reese Hospital Campus<br />
Address: 2929 South Ellis<br />
Contractor: Heneghan Wrecking &amp; Excavating Co.<br />
Amount: $310,275.85 Reason: Multiple see below<br />
Contract Number: 1490CD Date: 12/17/2009<br />
Notes: Differing Site Conditions</p>
<p>Client Directed Change</p>
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		<title>Comment on Oops!  You&#8217;re on Candid Camera&#8230; by John</title>
		<link>http://www.reformcookcounty.com/elections/oops-youre-on-candid-camera/comment-page-1/#comment-13282</link>
		<dc:creator>John</dc:creator>
		<pubDate>Mon, 26 Oct 2009 17:49:31 +0000</pubDate>
		<guid isPermaLink="false">http://www.reformcookcounty.com/?p=471#comment-13282</guid>
		<description>Scumbags.....All of them (Poiliticians)</description>
		<content:encoded><![CDATA[<p>Scumbags&#8230;..All of them (Poiliticians)</p>
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		<title>Comment on Stroger, Subpoenas and Cook County Politics by Jenise Doubt</title>
		<link>http://www.reformcookcounty.com/todd-stroger/stroger-subpoenas-and-cook-county-politics/comment-page-1/#comment-12368</link>
		<dc:creator>Jenise Doubt</dc:creator>
		<pubDate>Wed, 30 Sep 2009 14:52:34 +0000</pubDate>
		<guid isPermaLink="false">http://www.reformcookcounty.com/?p=883#comment-12368</guid>
		<description>I'm outrage to witness how our tax money is being used at Stroger's hospital. I'm new to the public sector and although I have only been employed with Cook County for a short period of time I have seen enough waste of payroll money. The hospital has employee's who do not match the skills required to perform their duties, employee's are rude to patients and is acceptable, employee's treat management with indignity and insolence and it is promoted and acceptable. In addition, payroll is being paid to individuals who do not even work at the county and everybody knows about it and nothing is done to address the fraudulent act. Wake up citizens of Cook County and investigate how are tax money is being used and you will be outrage at what you find just as I am.

Thank you for reading!</description>
		<content:encoded><![CDATA[<p>I&#8217;m outrage to witness how our tax money is being used at Stroger&#8217;s hospital. I&#8217;m new to the public sector and although I have only been employed with Cook County for a short period of time I have seen enough waste of payroll money. The hospital has employee&#8217;s who do not match the skills required to perform their duties, employee&#8217;s are rude to patients and is acceptable, employee&#8217;s treat management with indignity and insolence and it is promoted and acceptable. In addition, payroll is being paid to individuals who do not even work at the county and everybody knows about it and nothing is done to address the fraudulent act. Wake up citizens of Cook County and investigate how are tax money is being used and you will be outrage at what you find just as I am.</p>
<p>Thank you for reading!</p>
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		<title>Comment on Ethics Probe into WYCC &#8220;Political Videos&#8221; by R. Johnson</title>
		<link>http://www.reformcookcounty.com/todd-stroger/ethics-probe-into-wycc-political-videos/comment-page-1/#comment-9180</link>
		<dc:creator>R. Johnson</dc:creator>
		<pubDate>Tue, 11 Aug 2009 00:34:56 +0000</pubDate>
		<guid isPermaLink="false">http://www.reformcookcounty.com/?p=845#comment-9180</guid>
		<description>That's great that the Office of Inspector General is going after this.  Hopefully they remember WYCC from when Maria Moore, then the General Manager, went to the Illinois State Office of Executive Inspector General in 2006 and spoke with Investigator Shawn Woods about the very same ethics complaints that are being listed in this blog post.  Of course then she was harassed by the Chancellor Wayne Watson, stabbed in the back by the City College's Board of Trustees (Daley appointed) and ultimately lost her job for blowing the whistle on corruption and patronage on the city's dime.

Now that the case was picked up by the media I guess people on the state level are supposed to start caring?  Where was everyone for the last three years?  Or since 2003 when the corruption started?  People at the state level knew about this and did nothing.  So before you start getting high and mighty about WYCC being tax-payer funded, think about all the institutions that are in place to PREVENT this sort of thing that looked the other way.  Our taxes are going to them too.  At least WYCC actually can produce SOMETHING.</description>
		<content:encoded><![CDATA[<p>That&#8217;s great that the Office of Inspector General is going after this.  Hopefully they remember WYCC from when Maria Moore, then the General Manager, went to the Illinois State Office of Executive Inspector General in 2006 and spoke with Investigator Shawn Woods about the very same ethics complaints that are being listed in this blog post.  Of course then she was harassed by the Chancellor Wayne Watson, stabbed in the back by the City College&#8217;s Board of Trustees (Daley appointed) and ultimately lost her job for blowing the whistle on corruption and patronage on the city&#8217;s dime.</p>
<p>Now that the case was picked up by the media I guess people on the state level are supposed to start caring?  Where was everyone for the last three years?  Or since 2003 when the corruption started?  People at the state level knew about this and did nothing.  So before you start getting high and mighty about WYCC being tax-payer funded, think about all the institutions that are in place to PREVENT this sort of thing that looked the other way.  Our taxes are going to them too.  At least WYCC actually can produce SOMETHING.</p>
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		<title>Comment on All Signs Point to Olympic-Size Bum Deal for Taxpayers by Steve Frayne</title>
		<link>http://www.reformcookcounty.com/uncategorized/all-signs-point-to-olympic-size-bum-deal-for-taxpayers/comment-page-1/#comment-8732</link>
		<dc:creator>Steve Frayne</dc:creator>
		<pubDate>Sat, 01 Aug 2009 01:34:59 +0000</pubDate>
		<guid isPermaLink="false">http://www.reformcookcounty.com/?p=819#comment-8732</guid>
		<description>My organization's website is hosted at http://www.chicago2016.com.  I encourage you to check it out since it gives readers all the tools they need to make an informed decision about the economic impact of this event.

Steve
408.431.5654</description>
		<content:encoded><![CDATA[<p>My organization&#8217;s website is hosted at <a href="http://www.chicago2016.com" rel="nofollow">http://www.chicago2016.com</a>.  I encourage you to check it out since it gives readers all the tools they need to make an informed decision about the economic impact of this event.</p>
<p>Steve<br />
408.431.5654</p>
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		<title>Comment on Follow the Money of Olympic Demolition Crew by Kevin</title>
		<link>http://www.reformcookcounty.com/2016-olympics/follow-the-money-of-olympic-demolition-crew/comment-page-1/#comment-8509</link>
		<dc:creator>Kevin</dc:creator>
		<pubDate>Mon, 27 Jul 2009 17:40:41 +0000</pubDate>
		<guid isPermaLink="false">http://www.reformcookcounty.com/?p=796#comment-8509</guid>
		<description>Dear Mr. Peraica, 

Please note, the Michael Reese project is allegedly a no change order contract.  Given that the totality of winning bids was lower then estimated projections, please keep an eye out for any change orders which are granted.</description>
		<content:encoded><![CDATA[<p>Dear Mr. Peraica, </p>
<p>Please note, the Michael Reese project is allegedly a no change order contract.  Given that the totality of winning bids was lower then estimated projections, please keep an eye out for any change orders which are granted.</p>
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		<title>Comment on Illinois:  Most Dysfunctional State? by sol</title>
		<link>http://www.reformcookcounty.com/corruption/illinois-most-dysfunctional-state/comment-page-1/#comment-8316</link>
		<dc:creator>sol</dc:creator>
		<pubDate>Fri, 24 Jul 2009 00:59:35 +0000</pubDate>
		<guid isPermaLink="false">http://www.reformcookcounty.com/?p=776#comment-8316</guid>
		<description>Mark Kirk accepts campaign cash from convicted felon
Posted: July 22, 2009

By Cathy Santos 



     
Mark Kirk said during his campaign announcement speech on Monday that restoring integrity to Illinois politics is one of the main reasons he\'s running for the U.S. Senate. Maybe Mr. Kirk should start with his own campaign.

 

According to reports filed recently with the Federal Election Commission, Mark Kirk accepted a donation on June 26, 2009 from Anthony Bruno, President of Illinois Development Services Inc.

 

Anyone truly concerned about Illinois corruption would know the name Anthony Bruno, especially since his name has been in the news again recently.

 

In January, Bruno was charged with filing a false federal corporate income tax return for allegedly under-reporting his firm\'s taxable income, according to a press release from the U.S. Attorney\'s office. Bruno later pled guilty, admitting he falsely claimed losses of more than $100,000 for his Elmhurst-based business, Illinois Development Services, Inc.

 

In 1993, Bruno was disbarred after the Illinois Supreme Court found \&#34;clear evidence of the manufacture of false documents...other misrepresentations concerning the status of his representation of clients and his repeated neglect of legal matters.\&#34;

 

Bruno, a consultant on economic development matters for Cicero, Melrose Park and other suburban governments, earned some $400,000 providing PR services for a $42 million Melrose Park water project before word of a federal investigation shut it down. Bruno earned around $100,000 for similar work on a similar water project in Forest Park, before officials there backed off.

 

Earlier this year, Bruno - although not a candidate himself - became a target on political mailings during the Melrose Park mayoral race between incumbent Ron Serpico and challenger Jesse Martinez.

 

And last month Bruno appeared in the news again - this time in a Proviso Herald article covering Vito Scavo\'s federal corruption trial:

 

Prosecutors allege Cinemark agreed to hire security as a result of extortion, one of the charges Scavo faces. Although not charged with extortion, Montino was present during meetings with Scavo and Cinemark managers when village consultant Anthony Bruno threatened the opening of a Melrose Park theater if Scavo\'s guards were not hired, according to court testimony.

 

The Proviso Herald had more about Bruno back in April.

 

Like other nefarious political characters who\'ve contributed to the bi-partisan political culture of sleaze in Illinois, Bruno\'s reputation for influence peddling across party lines is well known.

 

Bruno, individually and through his companies, has contributed over $222,000 to elected officials, candidates and political action committees, according to state and federal reports.

 

Some people may be willing to brush off the acceptance of a contribution from the likes of Anthony Bruno as an honest mistake on Kirk\'s part. But recall the hissy fit Kirk\'s campaign and the Illinois Republican Party threw last year when Kirk\'s opponent, Dan Seals, was seen accepting an envelope from former Congressman and convicted felon Dan Rostenkowski.

 

Before hopping-up on his high-horse proclaiming he\'ll put an end to corrupt politics in Illinois - you would think that Kirk would have checked his own list of contributors first (especially after making such an issue in his last campaign about his opponent\'s contact with a convicted felon).

 

Anthony Bruno\'s name has appeared frequently in the news and he\'s been around Illinois politics for a long time. His contribution should have raised an immediate red flag.

 

Kirk tried to tell anyone who would listen on Monday that he needs to get to the U.S. Senate so that he can clean up corruption. Of course he\'s had nine years as a U.S. Congressman. What\'s he been doing all that time?

 

Well, during all the years that he served under his political Godfather Denny Hastert, Kirk never said a peep about corruption. Kirk has always been Mr. Go-Along-To-Get-Along when it came to wrongdoing by his friends.

 

In the wake of Hastert\'s sleazy land deal, the preying on teenage boys by a homosexual GOP Congressman (Mark Foley), and all of the other GOP scandals involving Hastert, Bob Ney, Randal \&#34;Duke\&#34; Cunningham, Tom DeLay, and Jack Abramoff - Kirk was always silent.

 

At home in Illinois, Kirk\'s closest allies like Hastert, Andy McKenna, Jr., Judy Baar Topinka and Jim Edgar wrecked the party and worked against anyone who wasn\'t part of their little pro-homosexual circle. Now in desperation, the old faces turn to this Democrat in Republican clothing to try and head of yet another disaster at the polls for the Illinois GOP next year.

 

It may already be too late. After nine years in Congress, less than 200 people cared enough to attend Kirk\'s campaign announcement in Kenilworth. That\'s pretty sad considering that wealthy suburb in the heart of Kirk\'s district is about as Kirk-friendly as it\'s going to get.

 

The wheels are already coming off Kirk\'s campaign. The GOP base was already fed-up with this Cap\'n Traitor. Yesterday it was revealed his campaign lied about his endorsers, and now today we find out Kirk has accepted money from a well known convicted felon. Couple all that with an apparent pay-to-play conflict involving one of his largest contributors and its hard to see where the \&#34;reform express\&#34; goes from here.

 

With Roland Burris not running for election, the open seat does offer an opportunity for Republicans. But we need a candidate who can compete statewide.

 

Mark Kirk is clearly not the guy. But in a state with over 12 million people, surely Republicans can find one real leader of integrity.

 

Milquetoasts and Go-Alongs-To-Get-Alongs need not apply.

 

 

Cathy Santos is a Republican political consultant.</description>
		<content:encoded><![CDATA[<p>Mark Kirk accepts campaign cash from convicted felon<br />
Posted: July 22, 2009</p>
<p>By Cathy Santos </p>
<p>Mark Kirk said during his campaign announcement speech on Monday that restoring integrity to Illinois politics is one of the main reasons he\&#8217;s running for the U.S. Senate. Maybe Mr. Kirk should start with his own campaign.</p>
<p>According to reports filed recently with the Federal Election Commission, Mark Kirk accepted a donation on June 26, 2009 from Anthony Bruno, President of Illinois Development Services Inc.</p>
<p>Anyone truly concerned about Illinois corruption would know the name Anthony Bruno, especially since his name has been in the news again recently.</p>
<p>In January, Bruno was charged with filing a false federal corporate income tax return for allegedly under-reporting his firm\&#8217;s taxable income, according to a press release from the U.S. Attorney\&#8217;s office. Bruno later pled guilty, admitting he falsely claimed losses of more than $100,000 for his Elmhurst-based business, Illinois Development Services, Inc.</p>
<p>In 1993, Bruno was disbarred after the Illinois Supreme Court found \&quot;clear evidence of the manufacture of false documents&#8230;other misrepresentations concerning the status of his representation of clients and his repeated neglect of legal matters.\&quot;</p>
<p>Bruno, a consultant on economic development matters for Cicero, Melrose Park and other suburban governments, earned some $400,000 providing PR services for a $42 million Melrose Park water project before word of a federal investigation shut it down. Bruno earned around $100,000 for similar work on a similar water project in Forest Park, before officials there backed off.</p>
<p>Earlier this year, Bruno - although not a candidate himself - became a target on political mailings during the Melrose Park mayoral race between incumbent Ron Serpico and challenger Jesse Martinez.</p>
<p>And last month Bruno appeared in the news again - this time in a Proviso Herald article covering Vito Scavo\&#8217;s federal corruption trial:</p>
<p>Prosecutors allege Cinemark agreed to hire security as a result of extortion, one of the charges Scavo faces. Although not charged with extortion, Montino was present during meetings with Scavo and Cinemark managers when village consultant Anthony Bruno threatened the opening of a Melrose Park theater if Scavo\&#8217;s guards were not hired, according to court testimony.</p>
<p>The Proviso Herald had more about Bruno back in April.</p>
<p>Like other nefarious political characters who\&#8217;ve contributed to the bi-partisan political culture of sleaze in Illinois, Bruno\&#8217;s reputation for influence peddling across party lines is well known.</p>
<p>Bruno, individually and through his companies, has contributed over $222,000 to elected officials, candidates and political action committees, according to state and federal reports.</p>
<p>Some people may be willing to brush off the acceptance of a contribution from the likes of Anthony Bruno as an honest mistake on Kirk\&#8217;s part. But recall the hissy fit Kirk\&#8217;s campaign and the Illinois Republican Party threw last year when Kirk\&#8217;s opponent, Dan Seals, was seen accepting an envelope from former Congressman and convicted felon Dan Rostenkowski.</p>
<p>Before hopping-up on his high-horse proclaiming he\&#8217;ll put an end to corrupt politics in Illinois - you would think that Kirk would have checked his own list of contributors first (especially after making such an issue in his last campaign about his opponent\&#8217;s contact with a convicted felon).</p>
<p>Anthony Bruno\&#8217;s name has appeared frequently in the news and he\&#8217;s been around Illinois politics for a long time. His contribution should have raised an immediate red flag.</p>
<p>Kirk tried to tell anyone who would listen on Monday that he needs to get to the U.S. Senate so that he can clean up corruption. Of course he\&#8217;s had nine years as a U.S. Congressman. What\&#8217;s he been doing all that time?</p>
<p>Well, during all the years that he served under his political Godfather Denny Hastert, Kirk never said a peep about corruption. Kirk has always been Mr. Go-Along-To-Get-Along when it came to wrongdoing by his friends.</p>
<p>In the wake of Hastert\&#8217;s sleazy land deal, the preying on teenage boys by a homosexual GOP Congressman (Mark Foley), and all of the other GOP scandals involving Hastert, Bob Ney, Randal \&quot;Duke\&quot; Cunningham, Tom DeLay, and Jack Abramoff - Kirk was always silent.</p>
<p>At home in Illinois, Kirk\&#8217;s closest allies like Hastert, Andy McKenna, Jr., Judy Baar Topinka and Jim Edgar wrecked the party and worked against anyone who wasn\&#8217;t part of their little pro-homosexual circle. Now in desperation, the old faces turn to this Democrat in Republican clothing to try and head of yet another disaster at the polls for the Illinois GOP next year.</p>
<p>It may already be too late. After nine years in Congress, less than 200 people cared enough to attend Kirk\&#8217;s campaign announcement in Kenilworth. That\&#8217;s pretty sad considering that wealthy suburb in the heart of Kirk\&#8217;s district is about as Kirk-friendly as it\&#8217;s going to get.</p>
<p>The wheels are already coming off Kirk\&#8217;s campaign. The GOP base was already fed-up with this Cap\&#8217;n Traitor. Yesterday it was revealed his campaign lied about his endorsers, and now today we find out Kirk has accepted money from a well known convicted felon. Couple all that with an apparent pay-to-play conflict involving one of his largest contributors and its hard to see where the \&quot;reform express\&quot; goes from here.</p>
<p>With Roland Burris not running for election, the open seat does offer an opportunity for Republicans. But we need a candidate who can compete statewide.</p>
<p>Mark Kirk is clearly not the guy. But in a state with over 12 million people, surely Republicans can find one real leader of integrity.</p>
<p>Milquetoasts and Go-Alongs-To-Get-Alongs need not apply.</p>
<p>Cathy Santos is a Republican political consultant.</p>
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		<title>Comment on Scavo Indictment a Sign of Things to Come in Melrose/Proviso? by Joseph Fosco, Publisher - KTF Media Group</title>
		<link>http://www.reformcookcounty.com/corruption/scavo-indictment-a-sign-of-things-to-come-in-melroseproviso/comment-page-1/#comment-8076</link>
		<dc:creator>Joseph Fosco, Publisher - KTF Media Group</dc:creator>
		<pubDate>Mon, 20 Jul 2009 04:41:08 +0000</pubDate>
		<guid isPermaLink="false">http://www.reformcookcounty.com/?p=599#comment-8076</guid>
		<description>Vito Scavo (and many others) is 'guilty' of being a true Melrose Parker! It is my belief that true 'Melrose Parkers' are aliens, unable to understand how our world works. In fact, Scavo is so far lost in his 'Melrose Park' surroundings that he might as well serve his sentence in a mental institution. The sad thing is that he is not alone.
Please check out www.ktfmediagroup.com and look for my articles on Vito Scavo.</description>
		<content:encoded><![CDATA[<p>Vito Scavo (and many others) is &#8216;guilty&#8217; of being a true Melrose Parker! It is my belief that true &#8216;Melrose Parkers&#8217; are aliens, unable to understand how our world works. In fact, Scavo is so far lost in his &#8216;Melrose Park&#8217; surroundings that he might as well serve his sentence in a mental institution. The sad thing is that he is not alone.<br />
Please check out <a href="http://www.ktfmediagroup.com" rel="nofollow">http://www.ktfmediagroup.com</a> and look for my articles on Vito Scavo.</p>
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		<title>Comment on Insiders Lining Up to Challenge Peraica? by sol</title>
		<link>http://www.reformcookcounty.com/campaign-news/insiders-lining-up-to-challenge-peraica/comment-page-1/#comment-7331</link>
		<dc:creator>sol</dc:creator>
		<pubDate>Thu, 09 Jul 2009 14:02:24 +0000</pubDate>
		<guid isPermaLink="false">http://www.reformcookcounty.com/?p=761#comment-7331</guid>
		<description>I keep hearing the name Don Sloan and that he is being put up to run against Tony as a Republican. Corrigan does,nt want to run, but Tom Walsh wants him to run and if not Serpico will go with Sloan.
On the Dem side, rumors are either Welch, Cross and the Mayor of Franklin Park.</description>
		<content:encoded><![CDATA[<p>I keep hearing the name Don Sloan and that he is being put up to run against Tony as a Republican. Corrigan does,nt want to run, but Tom Walsh wants him to run and if not Serpico will go with Sloan.<br />
On the Dem side, rumors are either Welch, Cross and the Mayor of Franklin Park.</p>
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		<title>Comment on Next Stroger Challenger &#8230; C&#8217;mon Down! by Traci Wilson-Kleekamp</title>
		<link>http://www.reformcookcounty.com/todd-stroger/next-stroger-challenger-cmon-down/comment-page-1/#comment-6791</link>
		<dc:creator>Traci Wilson-Kleekamp</dc:creator>
		<pubDate>Mon, 29 Jun 2009 20:54:43 +0000</pubDate>
		<guid isPermaLink="false">http://www.reformcookcounty.com/?p=684#comment-6791</guid>
		<description>Atten: Clerk of the Circuit Court Dorothy Brown and whoever else might be listening in Cook Co.

Two weeks ago, I visited the Cook County Courthouse to conduct genealogy research.  I brought with me two friends; one from Los Angeles and the other from Quincy, IL.  We are all avid genealogists with roots in both Missouri and Illinois – and we were very much looking forward to doing research in Chicago.  

To our horror and dismay – our visit was marred by one rude employee after another. In truth, the word rude isn’t strong enough to convey the horrible, despicable behavior that we observed from one public servant after another.  It was truly appalling.  Even though two weeks has passed since my visit -- I am still furious about  it. 

In my ten years of doing African American research in counties all over the state of Missouri, I have NEVER, NEVER been treated as poorly and as rudely as I was at the Cook County courthouse and city hall. It seemed like the people working in every department (with the exception of the Archives and Research Room &amp; one very nice lady in Recorder of Deeds office ) took a hate pill before coming to work.  I have to point specifically -- an exceptionally rude employee -- Quinton who works in the Deeds office -- he should be fired right away.  Even the police officer that we approached for directions; was borderline impolite.

The animosity towards customers is nothing like anything I’ve ever experienced in my entire life.  Most of the employees we dealt with never said Good Morning, Thank-You, Have a Nice Day – not a single, basic &amp; polite greeting was extended to us.  I was so furious so I finally asked to speak to a manager who apologized for what we had experienced. He said that what we experienced was not uncommon - -that there plenty of complaints.   It was SOOO angry when I got around to talking to a manager that my hands were shaking.  We couldn\'t WAIT to leave.  The service was so bad; that other customers were assisting us and urging us to complain to someone.  People in the elevator quipped about the service saying: Everyone is rude here.. that's how it is!   It was both intimidating and infuriating.   I heard a story about a elderly man coming in for some sort of service and was so thoroughly harassed by the courthouse employees that he gave up and left.  In response, the two employees celebrated by slapping their palms together for a high-five. 

To make matters worse; we finally left that giant house of hundreds of people who can\'t stand customers to check out the Harold Washington Library.  Same thing.. very, very, very rude people.  Everyone acted like you were inconveniencing them if you asked a question.  At one point a number of people working the checkout desk were arguing and swearing loudly at each other.  I have NEVER been to a public library where such behavior was tolerated.  What is wrong with the people who are managing the employees at the Courthouse and City Hall.

People were standing around, joking, swearing -- and basically acting like they could not be bothered.

I know one thing for sure; there is a systemic problem in Cook County.  I am not sure that customer service training would help the numerous hateful and rude people that we saw.  But something desperately needs to be done - in my opinion -- a lot of people should be simply be fired.  Most of the public servants we had contact with gave every indication that they don\'t want to work and don\'t like dealing with the public. 

Given the state of our current economy -- there are lots of people desperate for work -- who I am sure are more deserving than the fleet of ill-tempered denizens that overfill the courthouse and city hall floors.

Cook County needs to do more than reform; I say they need to do some serious house-cleaning.

I am proud to say; in my state -- visitors to the  Missouri State Archives or ANY courthouse in Missouri -- will be treated with kindness and respect.

Traci Wilson-Kleekamp</description>
		<content:encoded><![CDATA[<p>Atten: Clerk of the Circuit Court Dorothy Brown and whoever else might be listening in Cook Co.</p>
<p>Two weeks ago, I visited the Cook County Courthouse to conduct genealogy research.  I brought with me two friends; one from Los Angeles and the other from Quincy, IL.  We are all avid genealogists with roots in both Missouri and Illinois – and we were very much looking forward to doing research in Chicago.  </p>
<p>To our horror and dismay – our visit was marred by one rude employee after another. In truth, the word rude isn’t strong enough to convey the horrible, despicable behavior that we observed from one public servant after another.  It was truly appalling.  Even though two weeks has passed since my visit &#8212; I am still furious about  it. </p>
<p>In my ten years of doing African American research in counties all over the state of Missouri, I have NEVER, NEVER been treated as poorly and as rudely as I was at the Cook County courthouse and city hall. It seemed like the people working in every department (with the exception of the Archives and Research Room &amp; one very nice lady in Recorder of Deeds office ) took a hate pill before coming to work.  I have to point specifically &#8212; an exceptionally rude employee &#8212; Quinton who works in the Deeds office &#8212; he should be fired right away.  Even the police officer that we approached for directions; was borderline impolite.</p>
<p>The animosity towards customers is nothing like anything I’ve ever experienced in my entire life.  Most of the employees we dealt with never said Good Morning, Thank-You, Have a Nice Day – not a single, basic &amp; polite greeting was extended to us.  I was so furious so I finally asked to speak to a manager who apologized for what we had experienced. He said that what we experienced was not uncommon - -that there plenty of complaints.   It was SOOO angry when I got around to talking to a manager that my hands were shaking.  We couldn\&#8217;t WAIT to leave.  The service was so bad; that other customers were assisting us and urging us to complain to someone.  People in the elevator quipped about the service saying: Everyone is rude here.. that&#8217;s how it is!   It was both intimidating and infuriating.   I heard a story about a elderly man coming in for some sort of service and was so thoroughly harassed by the courthouse employees that he gave up and left.  In response, the two employees celebrated by slapping their palms together for a high-five. </p>
<p>To make matters worse; we finally left that giant house of hundreds of people who can\&#8217;t stand customers to check out the Harold Washington Library.  Same thing.. very, very, very rude people.  Everyone acted like you were inconveniencing them if you asked a question.  At one point a number of people working the checkout desk were arguing and swearing loudly at each other.  I have NEVER been to a public library where such behavior was tolerated.  What is wrong with the people who are managing the employees at the Courthouse and City Hall.</p>
<p>People were standing around, joking, swearing &#8212; and basically acting like they could not be bothered.</p>
<p>I know one thing for sure; there is a systemic problem in Cook County.  I am not sure that customer service training would help the numerous hateful and rude people that we saw.  But something desperately needs to be done - in my opinion &#8212; a lot of people should be simply be fired.  Most of the public servants we had contact with gave every indication that they don\&#8217;t want to work and don\&#8217;t like dealing with the public. </p>
<p>Given the state of our current economy &#8212; there are lots of people desperate for work &#8212; who I am sure are more deserving than the fleet of ill-tempered denizens that overfill the courthouse and city hall floors.</p>
<p>Cook County needs to do more than reform; I say they need to do some serious house-cleaning.</p>
<p>I am proud to say; in my state &#8212; visitors to the  Missouri State Archives or ANY courthouse in Missouri &#8212; will be treated with kindness and respect.</p>
<p>Traci Wilson-Kleekamp</p>
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